Terms

These terms apply when you use lachlansallabank.com.au and when you book a call. The site and coaching business are run by Lachlan Francis Sallabank, ABN 69 631 803 003, a sole trader in Victoria, Australia ("I", "me"). By using the site you agree to these terms.

Coaching, not clinical or professional advice

I coach people on setting up and using AI tools and personal systems. Nothing on the site or in coaching is medical, clinical, legal, financial or IT security advice, and it shouldn't be used to make decisions about a patient's care. You're responsible for using AI tools in line with your workplace's policies, your professional obligations and the law.

I'm a registered paramedic, but this business isn't a health service. I don't provide paramedicine or any other health service through it.

Patient and workplace information

Programs are built on your personal and own-business accounts. We don't connect your assistant to patient information, clinical records or your employer's systems unless your workplace has approved that exact use in writing, and your workplace's IT and AI policies always come first.

Programs and prices

Prices on the site are in Australian dollars and cover coaching and setup. Third-party costs, such as your AI plan, other software and any computer you buy for The Digital Employee, are separate and paid by you directly. Before you pay, I'll confirm in writing what your program includes, the price, the session dates and any third-party costs, and those written details apply to your program.

Booking and rescheduling

The discovery call is free and there's nothing to pay until you choose a program. If you need to move a session, let me know at least 24 hours before and we'll find another time. If I need to move a session, I'll give you as much notice as I can and offer another time.

Cancellation and refunds

You can cancel your program by emailing me. If you cancel before the first session, I'll refund your fee in full. If you cancel after that, I'll refund the part of your fee for sessions not yet delivered, less any preparation already done for them and any third-party costs you approved that can't be recovered, and I'll show you how I worked it out. If I cancel your program and we can't agree on new times, I'll refund the fee for anything not delivered. Nothing in these terms limits your rights under the Australian Consumer Law, including a remedy if a service has a major failure.

What you own

What we build in your accounts is yours: your files, folders, voice guide, skills and settings. My templates, guides and advice library stay mine, and you're welcome to keep using the copies in your system for your own use. Please don't resell or publish them.

Membership

Each program includes free months of membership (1, 3 or 6 months, depending on the program). Paid membership after that is optional. It continues at $25 a month only if you tick to choose it when you pay, and your payment confirmation shows the date of the first charge. I'll email you at least seven days before that first charge. You can cancel any time by emailing me, and cancelling stops all future charges from the next billing date. If you cancel, everything we built keeps working.

Results

AI tools change often and work differently for different people and workplaces. I'll use care and skill in every session, but I can't promise a particular result or time saving.

My content and names

The content and design of this site belong to me. You're welcome to link to the site and to quote short parts with credit. Claude, ChatGPT, Microsoft Copilot, Gemini and other product names belong to their owners. Mentioning them doesn't mean they endorse me or that I'm affiliated with them.

Links to other sites

I'm not responsible for the content or privacy practices of sites I link to.

Liability

I work to keep the site accurate, but I don't promise that it's always complete or current. As far as the law allows, I'm not liable for any loss from using the site or relying on its content, except where it's caused by my negligence or my breach of these terms. Nothing in these terms excludes any right you have under the Australian Consumer Law that can't be excluded.

Privacy

The privacy policy explains how I handle personal information.

Law, changes and contact

These terms are governed by the law of Victoria, Australia. I may update them, and the date at the top shows the latest version. Changes don't affect a program you've already paid for unless you agree. Questions: lsallabank664@gmail.com.